Hatco Glo-Ray® 2-Go Heated Shelves – GRS2G Series

Delivery Eligibility and Charges
Free curbside delivery is offered in specified metro areas for eligible orders over $200 ex GST. Please note that additional charges may apply for items that are large, heavy, or bulky. Free curbside delivery means that items are delivered to your door but are not installed or carried into place.

Delivery Schedule and GST Information
Deliveries occur on weekdays between 9am and 5pm, and all prices are exclusive of GST.

Freight Times and Delay Liability
Freight times are provided as estimates only, and Whisk Hospitality cannot be held responsible for any delays.

Age Verification for Restricted Items
For age-restricted items, an age verification process is required, which may cause a slight delay in dispatch.

Stock Availability and Backorders
Orders are based on current stock availability. Items on backorder will be shipped together once they become available.

Multiple Shipments
In some cases, orders may be split into multiple shipments from different locations, without any additional shipping charges to the customer.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@whiskhospitality.com.au

If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@whiskhospitality.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods & custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Restocking Fees & Charges
Please note Whisk Hospitality may charge a restocking fee of 20% and any associated shipping of the item is at the buyers expense.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@whiskhospitality.com.au

Warranty Coverage
Our products are covered solely by the manufacturer's warranty provided by the product’s manufacturer. Whisk Hospitality does not offer or administer any warranty services. The manufacturer's warranty may range between 12 and 24 months from the date of purchase, depending on the specific product, and select products may include an additional 2-year warranty covering parts only.

Scope of Manufacturer's Warranty
The manufacturer's warranty covers defects in materials and workmanship under normal use.
Warranty service, as provided by the manufacturer, may include repair or replacement of defective parts.

Exclusions
The manufacturer's warranty does not cover:

Damage resulting from misuse, abuse, accident, unauthorized modifications or repairs, neglect, or improper maintenance.

Consumable components subject to normal wear and tear, such as batteries or fuses.

Cosmetic damage that does not affect the product's functionality.

Damages caused by external factors, including natural disasters or improper installation.

Warranty Claims
For warranty claims, please contact the product’s manufacturer directly. You will need to provide proof of purchase and a detailed description of the issue. Although Whisk Hospitality does not handle warranty claims, we are happy to point you in the right direction by providing the manufacturer's contact details upon request.

Customer Responsibilities

Use the product in accordance with the provided instructions and guidelines.

Retain your original purchase receipt, as it is required to process any warranty claim with the manufacturer.

Follow any specific instructions provided by the manufacturer during the claim process.

Limitation of Liability
Whisk Hospitality is not liable for any warranty claims or issues relating to the product. All warranty service, including the repair or replacement of defective parts, is solely the responsibility of the manufacturer. Under no circumstances shall Whisk Hospitality be liable for any incidental or consequential damages arising from the use or inability to use the product.

Modifications to These Terms
Whisk Hospitality reserves the right to update these Warranty Terms and Conditions at any time. Such changes will not affect warranty claims for products purchased prior to any modifications. Please note that any warranty service remains the responsibility of the manufacturer.

Governing Law
These terms are governed by and construed in accordance with the laws of Australia, including the Australian Consumer Law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Acceptance of Terms
By purchasing and using this product, you acknowledge that you have read, understood, and agree to these Warranty Terms and Conditions, and that any warranty service is provided directly by the manufacturer.