Warranty Coverage
Our products are covered solely by the manufacturer's warranty provided by the product’s manufacturer. Whisk Hospitality does not offer or administer any warranty services. The manufacturer's warranty may range between 12 and 24 months from the date of purchase, depending on the specific product, and select products may include an additional 2-year warranty covering parts only.
Scope of Manufacturer's Warranty
The manufacturer's warranty covers defects in materials and workmanship under normal use.
Warranty service, as provided by the manufacturer, may include repair or replacement of defective parts.
Exclusions
The manufacturer's warranty does not cover:
Damage resulting from misuse, abuse, accident, unauthorized modifications or repairs, neglect, or improper maintenance.
Consumable components subject to normal wear and tear, such as batteries or fuses.
Cosmetic damage that does not affect the product's functionality.
Damages caused by external factors, including natural disasters or improper installation.
Warranty Claims
For warranty claims, please contact the product’s manufacturer directly. You will need to provide proof of purchase and a detailed description of the issue. Although Whisk Hospitality does not handle warranty claims, we are happy to point you in the right direction by providing the manufacturer's contact details upon request.
Customer Responsibilities
Use the product in accordance with the provided instructions and guidelines.
Retain your original purchase receipt, as it is required to process any warranty claim with the manufacturer.
Follow any specific instructions provided by the manufacturer during the claim process.
Limitation of Liability
Whisk Hospitality is not liable for any warranty claims or issues relating to the product. All warranty service, including the repair or replacement of defective parts, is solely the responsibility of the manufacturer. Under no circumstances shall Whisk Hospitality be liable for any incidental or consequential damages arising from the use or inability to use the product.
Modifications to These Terms
Whisk Hospitality reserves the right to update these Warranty Terms and Conditions at any time. Such changes will not affect warranty claims for products purchased prior to any modifications. Please note that any warranty service remains the responsibility of the manufacturer.
Governing Law
These terms are governed by and construed in accordance with the laws of Australia, including the Australian Consumer Law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.
Acceptance of Terms
By purchasing and using this product, you acknowledge that you have read, understood, and agree to these Warranty Terms and Conditions, and that any warranty service is provided directly by the manufacturer.
