Delivery Eligibility
At Whisk Hospitality, we want to ensure your equipment arrives safely and smoothly. We are pleased to offer complimentary curbside delivery for eligible orders over $3,000 (ex. GST) within specified metro areas in VIC, NSW, and QLD. Please note that "curbside" service means items are delivered to your door but are not carried inside, unpacked, or installed, and additional charges may apply for particularly large, heavy, or bulky items. If you are unsure about your area eligibility, please use our freight calculator on our website or contact us via phone or email.
Delivery Schedule & Missed Deliveries
Deliveries typically occur on weekdays between 9:00 am and 5:00 pm, and we ask that a receiver be available during these times to accept the order. If a delivery is missed, a fee will be passed on to the receiver, so if you have specific scheduling requirements, please let us know so we can arrange a timed service for an additional cost.
Freight Times and Delay Liability
Please keep in mind that all freight times are provided as estimates only. While we do our best to ensure a timely arrival, Whisk Hospitality cannot be held responsible for any delays encountered during transit.
Stock Availability and Backorders
Orders are fulfilled based on current stock availability, and any items on backorder will be shipped together once the full order is available. If your order is time-sensitive, we recommend contacting us to confirm stock levels before placing your order.
Multiple Shipments
To get your items to you as efficiently as possible, we may occasionally split your order into multiple shipments originating from different locations. Rest assured, this will never result in any additional shipping charges to you.