Benchstar Commercial Food Warmer with 12 Lamps – FW12L-153

Benchstar Commercial Food Warmer with 12 Lamps – FW12L-153

Professional Heat Retention Solution – Premium Crispness Preservation Technology. 

Designed for Australian hospitality venues, this stainless steel food warmer with independent switches maintains optimal serving temperature while preserving texture – perfect for pizza, chips, fried chicken, and buffet dishes.

Key Features

• Lamps: 12
• Commercial-grade heating bulbs enhance visual appeal without moisture loss
• Stainless steel reflectors ensure even heat distribution
• Individual Layer Control: Dedicated switches per tier
• Customisable temperatures for different dishes (+30 to +90°C range)
• Heavy-duty Construction
• 201 stainless steel housing (corrosion-resistant)
• Montero/tungsten filament Heating Tube
• Instant heat-up, energy-efficient performance and fail-safe reliability 

1 Year Parts and Labour Warranty

Delivery Eligibility
At Whisk Hospitality, we want to ensure your equipment arrives safely and smoothly. We are pleased to offer complimentary curbside delivery for eligible orders over $1,000 (ex. GST) within specified metro areas in SA, VIC, NSW, and QLD. Please note that "curbside" service means items are delivered to your door but are not carried inside, unpacked, or installed, and additional charges may apply for particularly large, heavy, or bulky items. If you are unsure about your area eligibility, please use our freight calculator on our website or contact us via phone or email.

Delivery Schedule & Missed Deliveries
Deliveries typically occur on weekdays between 9:00 am and 5:00 pm, and we ask that a receiver be available during these times to accept the order. If a delivery is missed, a fee will be passed on to the receiver, so if you have specific scheduling requirements, please let us know so we can arrange a timed service for an additional cost.

Freight Times and Delay Liability
Please keep in mind that all freight times are provided as estimates only. While we do our best to ensure a timely arrival, Whisk Hospitality cannot be held responsible for any delays encountered during transit.

Stock Availability and Backorders
Orders are fulfilled based on current stock availability, and any items on backorder will be shipped together once the full order is available. If your order is time-sensitive, we recommend contacting us to confirm stock levels before placing your order.

Multiple Shipments
To get your items to you as efficiently as possible, we may occasionally split your order into multiple shipments originating from different locations. Rest assured, this will never result in any additional shipping charges to you.

Our 30-Day Return Policy
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy. This gives you 30 days from the date you receive your item to reach out and request a return.

Return Eligibility and Condition
To ensure a smooth return process, please make sure your item is in its original, unused condition with all tags attached and the packaging intact. We also ask that you have your receipt or proof of purchase ready so we can quickly verify your order.

How to Start a Return
Starting a return is simple. Just reach out to our team at contact@whiskhospitality.com.au. Once your return is approved, we will provide you with clear instructions on how and where to send your package. Please keep in mind that we are unable to accept items sent back to us without a prior return request.

Damages and Order Issues
We take great care in our shipping, but we encourage you to inspect your order as soon as it arrives. If you find that an item is defective, damaged, or incorrect, please contact us immediately so we can look into the issue and make it right for you.

Non-Returnable Items and Exceptions
Certain items are unable to be returned, including custom-made or personalized products. Additionally, for safety reasons, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you are unsure about a specific item, please don’t hesitate to reach out with your questions.

Clearence Items and Gift Cards
Please be aware that we are unable to accept returns or offer refunds on clearence items or gift cards.

Restocking Fees and Shipping Costs
To help cover the costs of processing, a 20% restocking fee may apply to returned items. Additionally, any shipping costs associated with returning the product are the responsibility of the buyer.

Exchanges
If you made a purchase in error and you’re looking for a different item, we will work with you to exchange your order. Once the return is accepted, you can simply place a separate order for the new item you’d like.

Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that banks and credit card companies can sometimes take a little extra time to post the transaction to your account.

Contact Us
If you have any further questions regarding our refund & returns policy, please contact us via email at contact@whiskhospitality.com.au or give us a call on 1300 012 479 so we can assist you.

Warranty Coverage
Our products are covered solely by the warranty provided by the original manufacturer. Whisk Hospitality does not offer or administer warranty services directly. Typically, these warranties range from 12 to 24 months from the date of purchase, though some select products may include an additional 2-year warranty covering parts only.

Scope of Manufacturer Warranty
The manufacturer's warranty generally covers defects in materials and workmanship under normal use. As determined by the manufacturer, service may include the repair or replacement of defective components to ensure your equipment remains in working order.

Exclusions
Please be aware that manufacturer warranties generally do not cover damage resulting from misuse, accidents, unauthorized modifications, or improper maintenance. Additionally, consumable items subject to wear and tear—such as batteries or fuses—and cosmetic damage that does not affect functionality are typically excluded. Damages caused by external factors like improper installation or natural disasters are also not covered.

How to Make a Warranty Claim
For all warranty claims, please contact the product manufacturer directly. You will need to provide your proof of purchase and a detailed description of the issue. While Whisk Hospitality does not process these claims, we are more than happy to help point you in the right direction by providing the relevant manufacturer contact details upon request.

Customer Responsibilities
To keep your warranty valid, please ensure the product is used in accordance with the provided instructions and guidelines. It is essential to retain your original purchase receipt, as the manufacturer will require it to process any claims. Please also follow any specific instructions the manufacturer provides during the claim process.

Limitation of Liability
Whisk Hospitality is not liable for warranty claims or issues relating to the product. All warranty services, including repairs or replacements, are the sole responsibility of the manufacturer. Whisk Hospitality shall not be held liable for any incidental or consequential damages arising from the use or inability to use the product.

Modifications to These Terms
Whisk Hospitality reserves the right to update these Warranty Terms and Conditions at any time. Any changes made will not affect warranty claims for products purchased before the modification. Please remember that all warranty services remain the responsibility of the manufacturer.

Governing Law
These terms are governed by and construed in accordance with the laws of Australia, including the Australian Consumer Law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Acceptance of Terms
By purchasing and using our products, you acknowledge that you have read and understood these terms. You agree that any warranty service is provided directly by the manufacturer rather than Whisk Hospitality.